02 Oct 2024
Ofwat has published a new report setting out the key learnings from a range of water-saving projects supported by the Innovation Fund. The projects covered include Supporting customers in vulnerable circumstances Warer4all Water literacy Fair water Hydro-powered concentric smart meter Water efficiency in faith and diverse communities Enabling smart water communities Project zero Through the […]
12 Sep 2024
Ofwat has opened its fifth Water Breakthrough Challenge innovation fund competition. Water companies in partnership with innovators can apply for funding for projects to address the sector’s most pressing challenges, including climate resilience, enhancing the environment and finding better ways to meet customer expectations. Up to £40 million will be awarded through two streams: Catalyst […]
28 Aug 2024
Ofwat and CCW, the consumer body for water, have published the final report from a programme of research into people’s experience of water incidents, including supply interruptions, drinking water quality problems and odour. Key themes that emerged included a lack of customer focus in incident management and inadequate communications. Ofwat also provided suggestions and good […]
28 Aug 2024
Ofwat has published details of how it will consider projects as part of the RAPID (Regulators’ Alliance to Progress Infrastructure Development) programme going forward, the overall portfolio of RAPID projects and the approach to the gated process, including expected deliverables. Ofwat will relax the strict criteria it applied to water resource solutions at PR19 – […]
21 Aug 2024
Recent cost of living research from Ofwat found that 20% of water bill payers are struggling to afford their charges. A March 2024 survey found one in five are struggling with water charges, up from 18% in October 2023. This is part of a wider picture of affordability challenges, with 53% saying they struggle to […]
07 Aug 2024
Ofwat has proposed that three water companies will be fined a total of £168m for failing to manage their wastewater treatment works and networks, as part of the first batch of outcomes from its biggest ever investigation. The penalties proposed for consultation will see Thames Water fined £104m, Yorkshire Water fined £47m and Northumbrian Water […]
07 Aug 2024
Ofwat has published the outputs of its sessions for customers on the PR24 draft determinations. The meetings were hosted by Ofwat and the Consumer Council for Water – one for England and one for Wales – and allowed customers and other stakeholders to quiz the regulator’s top team about the draft price and service decisions […]
17 Jul 2024
Last week’s Ofwat announcement on draft determinations for 2025-2030 business plans was covered in Water News. The headlines are that the £96bn proposed programme has been reduced by nearly 10% to £88bn, and allowable bill increases have been reduced by 33%. In slightly more detail, there is £10bn to reduce storm overflows, £1.4bn of which […]
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