08 Oct 2019
Ofwat has published its new strategy ‘Time to Act, Together’, setting out the regulator’s ambition for the water sector. It marks a shifting approach to regulation, based on 3 goals: To transform water companies’ performance To drive water companies to meet long-term challenges through increased collaboration and partnerships For water companies to provide greater public […]
24 Sep 2019
Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too. The bottom performers are Thames Water and Hafren Dyfrdwy, and with Thames taking last place consistently over four years, it will have to return £100m to customers under Ofwat’s […]
25 Jul 2019
Defra: There has been widespread coverage this morning following Ofwat setting out a major package of investment to signal a new era for what the water sector delivers for customers and the environment. This has been covered in the Financial Times, Guardian, Mirror, Independent, Telegraph, Daily Mail, BBC, ITV and Sky News. Proposals unveiled involve water […]
04 Jul 2019
Southern Water – Strong Stuff from Rachel Fletcher ……… 28 June 2019 To Water Companies ‘Dear Chief Executive, This has been a dark week for the water industry. The publication of our findings against Southern Water for sewage treatment failures, and the deliberate misreporting of its poor performance from 2010 to 2017, rightly met with […]
27 Jun 2019
Ofwat “Southern Water has agreed to pay £126m in penalties and payments to customers following serious failures in the operation of its sewage treatment sites and for deliberately misreporting its performance. In the course of a large-scale investigation into the water company, Ofwat found that Southern Water failed to operate a number of wastewater treatments […]
09 May 2019
Organisations from all parts of the water sector are joining forces to create a new, ambitious vision for the future. The move, coordinated by regulators, government, industry and the Consumer Council for Water, will see the sector develop a new long-term vision to guide it towards having the most positive impact possible on society and […]
16 Apr 2019
Ofwat has published its draft determinations for three fast track firms. from WaterBriefing Following the publication of Ofwat’s draft decisions on business plans put forward by United Utilities, South West Water and Severn Trent, 7.9 million households in the North West, South West and Midlands could see their water bills fall by as much as […]
02 Apr 2019
Ofwat has announced funding for a water Regulators’ Alliance for Progressing Infrastructure Development (RAPID). “This team will ensure a smooth regulatory path for strategic water transfers and joint infrastructure projects. RAPID will bring together staff from Ofwat, the Environment Agency, and Drinking Water Inspectorate into a new team. It will follow a range of projects […]
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