06 Feb 2025
The consumer body for water customers says urgent action is needed to protect cash-strapped households from soaring water bills. The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123 (+26%) increase to the average household water and sewerage bill in England […]
27 Jan 2025
Ofwat has published an Analysis of household customer debt. The report This document outlines key statistics on debt for household customers in England and Wales. The regulator is aiming to increase transparency for customers and wider stakeholders, and to enable companies to manage customer debt more effectively. It follows work by Ofwat and the sector to improve definitions […]
16 Jan 2025
The Consumer Council for Water (CCW) says that the discount scheme for high essential water use needs to be updated. Photo credit: Mart Production WaterSure caps water bills for low income, metered customers with high essential needs due to medical conditions or family size. The customer champion has made six main recommendations to […]
31 Dec 2024
The boss of Southern Water has apologised after parts of Southampton and Eastleigh experienced either low pressure or a loss of water supply The company blamed a technical issue at the Testwood Water Supply Works, which left customers dependent on bottled water. CEO Lawrence Gosden said that “it was the single biggest water supply incident […]
21 Nov 2024
Recent research from the Consumer Council for Water (CCW), based on a survey of 9,500 households in England and Wales gauging views on proposed PR24 bill rises, has found that the average increase of 21% before inflation, to fund £88bn of investment, will be unaffordable for many. Across England and Wales, 40% said they would […]
14 Nov 2024
Ofwat, the economic regulator for water in England and Wales, has published a consultation on the proposed standards that all water companies are expected to achieve when using their priority services registers to support household customers in England and Wales from 1 April 2025 onwards. Photo credit: Murilo Gomes Priority services registers identify […]
30 Oct 2024
Severn Trent has launched a new incentive scheme in partnership with Nectar360, which owns and operates Nectar, rewarding customers for adopting a smart meter and reducing their water usage. The scheme will see Nectar account holders rewarded with extra points for demonstrating lower water usage through their smart meters. Photo credit: Neal Smith […]
09 Oct 2024
Ofwat’s latest Water Company Performance Report covering the 16 largest water and wastewater companies in England and Wales shows that “companies are making progress in some areas, but in other areas performance is unacceptable”. Credit: Tom Fisk Key points Poor performance costs water sector £157.6m this year as companies fall further behind on some […]
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