12 Jan 2023
The Consumer Council for Water’s (CCW) fourth Testing the Waters report, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive, is published. The research, conducted every two years, shows that overall satisfaction has declined for both water and sewerage services – from 91% to […]
15 Dec 2022
Ofwat has published its annual assessment of company operational performance and a summary of the financial resilience of companies. Both the Water Company Performance report 2021-22 and the Monitoring Financial Resilience report 2021-22 have identified areas where water companies are letting down their customers, and the environment. Water company performance report 2021-22 Northumbrian Water, Southern […]
24 Nov 2022
On 18 November 2021, the Environment Agency (EA) and Ofwat announced separate major investigations into possible unauthorised discharges at thousands of wastewater treatment works. The Environment Agency is now investigating more than 2,200 wastewater treatment works (WWTW) that discharge into English waters. This relates to all water and sewage companies. The Environment Agency’s initial assessment indicates that […]
03 Nov 2022
The Environment Agency’s ‘Regulating for people, the environment and growth, 2021’ report has been published and highlights the organisation’s approach to regulation and the work it is doing to ensure regulation meets their ambition to create better places. In the Foreword by the Chief Executive of the Agency, the stark message was that in 2021, […]
03 Nov 2022
Severn Trent has been crowned as Biodiversity Champion at the 2022 Responsible Business Awards for its £1.2 billion Great Big Nature Boost (GBNB) project, one of the biggest nature projects across the UK. The company announced its GBNB plans in September 2020, committing to improve biodiversity across the Midlands through the revival of […]
27 Oct 2022
In a joint letter to water and wastewater company CEOs, David Black, Chief Executive of Ofwat and Emma Clancy, Chief Executive of CCW, have asked for more support to be given to customers. The letter acknowledges that while water bills have been rising below inflation in recent years, many customers already feel their water bill […]
20 Oct 2022
Sir James Bevan, CEO at the Environment Agency, has told the House of Lords Industry and Regulators Committee that “population growth, climate change and public awareness have led us to where we are” with regard to ongoing problems with storm overflow sewage discharges. The Environment Agency Chief was appearing alongside Alan Lovell, Chair, Environment Agency […]
20 Oct 2022
National Drought Group forecasts drought may remain beyond spring 2023. Average rainfall levels over winter will still not be sufficient to avoid impending drought or drought conditions next year, the National Drought Group has forecast. At a meeting on 14 October, chaired by Environment Agency Chief Executive Sir James Bevan, members discussed projections for a […]
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