complaints Archives - Ocean and Coastal Futures

09 Oct 2024

Water customer complaints rise by a third

Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. Credit: The Climate Reality Project The Consumer Council for Water (CCW) saw the number of complaints which had to be escalated to it by household customers in England […]

12 Oct 2023

Water company complaints report

News Water

CCW has released its annual household complaint-handling report (pdf). The consumer body says households served by two of England’s water and wastewater companies are being let down by a failure to understand and deal with the causes of high levels of complaints from their customers. Highlights include: 232,817 complaints were made to water companies in […]